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This privacy policy sets out how LL Plastic Ltd uses and protects any information that you give LL Plastic Ltd when you use this website or place an order by phone.
LL Plastic Ltd ("we" or “us”) is a part of the LL Plastic Ltd Group of companies (“Group”). We are committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. This Privacy Policy explains how we use any information we collect about you and forms part of our Conditions of Use.
LL Plastic Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
LL Plastic Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19th April 2024 and complies fully with GDPR (General Data Protection Regulations) as required by law.
What information do we collect about you?
We will collect information about you when you open an account, register with this website, place an order for products or services, request further information from us or if you wish to contact your local branch. The type of information we may collect includes your name, business name, postal address, job title, e-mail address and telephone number so that we can contact you accordingly.
When you enter a competition or promotional feature, we may also ask for your name, postal address, e-mail address and telephone number so we can administer the competition and notify winners.
We may also obtain information about your usage of this website using Cookies.
Separate terms and conditions may apply when you open an account or if you decide to participate in a competition so please make sure that you read these at the relevant time.
How do we use the information we collect about you?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Keeping you informed
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on our website, there is a box that you can click to indicate that you definitely want to hear from us about offers and other news. If do not want your information to be used by us for direct marketing purposes do not click in this box.
if you have previously agreed to us using your personal information for direct marketing purposes and keeping in touch with you, you may change your mind at any time by writing to or emailing us or simply clicking the unsubscribe button at the bottom of the marketing email.
LL Plastic Ltd will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties nor will we pass your personal information to them.
You may request details of any personal information which we hold about you as required by law under GDPR (General Data Protection Regulations). If you would like a copy of the information held on you, please write to:
Data Protection, LL Plastic Ltd, Pomathorn Mill, Penicuik - Edinburgh, EH26 8PJ, UK.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible, at the above address or log into your account and change it yourself.
When you ask us to do so, we will promptly correct any information found to be incorrect.
Disclosing your data
We never make your personal details available to companies outside of the
LL Plastic Ltd group for marketing purposes and will only disclose your personal details to other companies within the LL Plastic Ltd group if you have agreed to us doing so.
However, we may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and e-mails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.
We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it. In the event that a majority of our shares were bought by another company or we transferred a substantial amount of our assets to another company, we would disclose your personal information to that purchaser.
How is your information protected?
We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. We never transfer your data outside of the UK. All data centres we use are also secured as required under GDPR (General Data Protection Regulations). Our entire website is encrypted end to end which is why the URL starts with 'https'. The ‘s’ stands for secure. Payments are taken online via Xero, a secure payment gateway and all sensitive data is secured using the same internationally recognised 256-bit encryption standard as used by banks.
Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our websites.
Changes to this privacy policy
We keep our Privacy Policy under regular review and if we change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect and how we use it.
This policy was last updated in April 2024
Email Tracking
Emails sent by this website, or its owners or employees may contain tracking facilities within the actual email. Customer activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 2018. Under the Data Protection Act 2018 you may request a copy of personal information held about you by this website's email newsletter program. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.
Our Newsletters are made and sent via Mailchimp, they store customers data securely in accordance with Data Protection Act 2018. By signing for the newsletter, you agree for data such as your name and email address to be put into a Mailchimp database. For more information on how Mailchimp manage their data please visit their website
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website, except, of course, the one we own, llplastic.co.uk. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites and other sites than our own are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
